Frequently Asked Questions
Q: What items do Suture Express keep in-stock?
A: You tell US what to stock for you! Popular and slow-moving products-no problem!
Using your list of products & usage history, we will adjust our stock levels accordingly for ALL
your items in these categories:
Ethicon - Suture, TSL Mesh, Mesh-Proceed/Prolene/Vicryl, Dermabond, E-Packs & D-Specials, Ligaclips, Proximates, Hemostasis, Drains, Advanced Wound Care - Instat, Surgicel, Surgifoam, Biopatch, and more!
Covidien - Syneture Suture, Autosuture Endosurgical, Indermil, Innerdyne and more!
Valleylab - Pencils, Electrodes, Return Electrode Pads, Microsurgical Needles, Suction Coagulators, Ligasure.
Nellcor - Pulse Oximetry
Applied Medical - Trocars and more!
3M - Steri strips & Skin Staplers.
Teleflex - Weck staplers.
Q: How can I get a price quote?
A: Visit www.sutureexpress.com or send an e-mail/fax with your items & we'll reply.
Our fax number is (913) 384-3730 or email us using info@sutureexpress.com. We'll get pricing back to you immediately, then check to see if you have questions or comments.
Q: Will Suture Express work with my Group Purchasing Organization?
A: Yes. Whenever possible, we use your GPO's contracts and electronically report your purchases to them.
We now serve customers who are members of every major GPO. If you're not currently a member of any buying group, ask us how to get started with one of our GPO partners today!
Q: How is the product delivered, and what is the freight charge?
A: Next-day delivery is provided by Federal Express for just $7, regardless of order size. Multiple orders to the same site on the same day incur just one freight charge.
AK/HI clients - ask us.
Q: What is the order cut-off time?
A: Orders received by 3PM (CDT) will ship that day.
Q: How do I submit orders?
A: You may use Electronic Data Interchange, our website, and fax.
Q: How will I be invoiced?
A: We invoice electronically, or via fax, or send with each shipment..
Q: How do I establish an account?
A: Call (913) 384-2220 and say "I want to enroll!~ or go to www.sutureexpress.com and Click on New Account to create an enrollment form."We'll fax a one-page enrollment form you can sign and return. You may cancel any time, and are NOT committed to Suture Express for specific times or volumes.
Q: How long does it take to get started?
A: You can enroll today - order today! There are no administrative delays with Suture Express - just return your enrollment, the list of items you want us to stock, and your first Purchase Order. It's that simple!
Q: What if I have more questions?
A: Phone (913) 384-2220, or send an E-mail to : info@sutureexpress.com
Q: How do I return a product I ordered by mistake?
A: Simply put it in a box, send it back to us along with our return goods form and we'll promptly issue you a full credit. We don't charge any restocking fees!
|